We are committed to protecting your privacy and ensuring your personal data is handled in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information when you interact with us.

WHAT INFORMATION WE COLLECT

We collect personal data about you for specific purposes, such as processing your order or providing you with services tailored to your needs. The information we collect may include:

  • Title
  • Name
  • Gender
  • Address
  • Phone number
  • Email address
  • Details of products purchased
  • Medical information (for in-clinic treatments only)
  • Credit/Debit Card details to guarantee appointments (for in-clinic treatments only)

WHY WE COLLECT YOUR DATA

  1. We collect and process your data lawfully and transparently for the following purposes:
  2. To fulfil and process your orders or provide services.
  3. To improve our services and offer you the best possible customer experience.
  4. To deliver aftercare recommendations by granting you access to our app and portal.
  5. To comply with legal obligations, such as fraud prevention and regulatory requirements.
  6. With your explicit consent, to inform you about our latest products, promotional offers, and news.

MARKETING COMMUNICATIONS

If you opt-in to receive marketing communications, we may contact you by email or post to share updates about our products, services, and promotions. You can withdraw your consent at any time by clicking the “unsubscribe” link in our emails or contacting us at info@lisafranklin.london.

We will not contact you for marketing purposes unless you have provided explicit consent, and we always provide the option to refuse future contact.

PORTAL & APP REGISTRATION

By booking an appointment with our clinic, you acknowledge and agree that you will automatically be invited to register on our client portal and/or download our app to receive aftercare guidance and ongoing support. Registration is optional, and you may opt out at any time by contacting us. Regardless of registration, you will still receive aftercare information and support without the need to register. Opting out will not affect your ability to receive treatment or access standard care services.

HOW WE SHARE YOUR DATA

We will not sell or pass on your personal information to third parties for marketing purposes. However, we may share your data:

With service providers such as Stripe and Book4Time Pay for payment processing and fraud detection. Stripe and Book4Time collects device information to improve its services. You can review Stripe’s Privacy Policy here. And Book4Time here

With our service provider, Moxo, portal and app data is collected to enhance performance, improve user experience, and ensure seamless access to aftercare support. This includes analytics on usage patterns in addition to the information mentioned above.  You can review moxo’s privacy policy here.

If required by law, regulation, or legal proceedings.

MEDICAL INFORMATION

For in-clinic treatments, we collect medical background information to ensure we provide safe and effective treatments tailored to your needs. This information is treated with the utmost confidentiality and stored securely.

DATA SECURITY

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. Your information is stored securely, and access is limited to authorised personnel only.

YOUR RIGHTS

You have the following rights under the UK GDPR:

  1. Access: Request a copy of the data we hold about you.
  2. Rectification: Correct any inaccurate or incomplete data.
  3. Erasure: Request the deletion of your data where applicable.
  4. Restriction: Limit how we process your data.
  5. Data portability: Receive your data in a structured, commonly used format.
  6. Objection: Opt-out of data processing for specific purposes, including marketing.

To exercise your rights or update your preferences, contact our Customer Services Team at info@lisafranklin.london.

DATA RETENTION

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. Medical information is retained in accordance with relevant healthcare regulations.

POLICY UPDATES

We may update this privacy policy from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.

CONTACT US

If you have any questions about this policy or how we handle your data, please contact us:

Email: info@lisafranklin.london

Address: 251 Brompton Road, London SW3 2EP